We stand behind every piece we make. Every Zivaria jewel comes with a 2-year warranty, under the conditions below.
1. What the 2-year warranty covers
· Plating: 18k gold and white rhodium finishes
· Structure: soldering, clasps, prongs and technical adjustments
The warranty is valid for 2 years from the date of purchase, as long as the care guidelines below are followed.
2. What it doesn't cover
· Dents, deep scratches or deformation
· Damage from chemicals (perfume, chlorine, alcohol, creams, cleaning products)
· Changes, repairs or adjustments made by third parties
· Lost pieces
· Stones
3. Caring for your piece
· Avoid sea water, swimming pools and chemicals
· Store each piece on its own, away from humidity
· Avoid contact with perfume, creams and cosmetics
· Put your jewellery on last, after any product
Not following these guidelines may void the warranty.
4. How to use your warranty
Write to us at hello@zivariajewelry.com or on Instagram @zivariaofficial with:
· Your full name
· Your order number
· A short description of the issue
· Photos or a video of the piece
We'll reply within 48 hours with the next steps.
5. Assessment and timings
· Every piece goes through a technical assessment
· Assessment takes around 7 working days after we receive it
· The piece is returned to you within 30 to 45 working days after assessment
· If the warranty applies, the repair is free of charge
· Sending the piece to us is at the customer's cost; we'll confirm the return shipping after assessment
6. Final notes
The 2-year warranty applies only to pieces bought directly from Zivaria's official channels. We may update this policy, always respecting your consumer rights.
Luxury isn't only the jewel. It's knowing someone stands behind it.